1. SHIPPING

1.1 Netherlands, Belgium and Germany

Shipping is done by PostNL. All signed for, secured (up to €500,-) and with Track & Trace.

Free shipping within Netherlands, Belgium and Germany for orders over €100,-

Shipping approx. 1 - 3 working days

The rates charged by us are as follows:

 NetherlandsBelgium and Germany
mailbox€ 3.45 
parcel€ 5.50 € 8.95 

 

 

 

1.2 Europe 1

Shipping is done by PostNL. Orders over €100,- will be automatically shipped signed for, secured and with Track & Trace at NO additional costs. If you want your order below €100,- to be shipped signed for, secured and with Track & Trace let us know with your order in the comments field (step 2). Additional costs €5,-.

Shipping approx. 2 - 5 working days

The rates charged by us are as follows:

 Europe 1
parcel€ 8.95 

 

 

Europe 1: Luxembourg, Denmark (excluding Faroe Islands and Greenland), France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican), Austria, Spain (including Balearic Islands, excl Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden

1.3 Europe 2, Europe 3 and World

Shipping is done by PostNL. Orders over €100,- will be automatically shipped signed for, secured and with Track & Trace at NO additional costs. If you want your order below €100,- to be shipped signed for, secured and with Track & Trace let us know with your order in the comments field (step 2). Additional costs €9,-.

The rates charged by us are as follows:

 Europe 2Europe 3World (all other countries)
parcel€ 10.95 € 11.95 € 17.95

 

 

Europe 2: Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovakia, Czech Republic

Europe 3: Albania, Andorra, Bosnia-Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City , Belarus, Switzerland

The shipping costs will be displayed in your shopping cart. We ship in high quality solid envelopes. MondaysMilk &fabrics is not responsible for any delays. It is possible to pick up an order in Utrecht. You can pick up at appointed time only. Payment cash or pin. The delivery address may of course differ from the billing address. You can indicate this during the ordering process. Upon request we`ll pack your order as a gift. You can indicate this at the field [comments] during the ordering process. This is free of charge.

2. PAYMENT

The following payment options are available to you:

  • PayPal
  • Mastercard
  • Visa
  • Maestro
  • iDeal
  • Sofortbanking/Directebanking
  • Bancontact/Mister Cash
  • Pay at pickup
  • prepayment (see contact for bank information)

When you pick up your order in Utrecht payment can be done cash and pin. If your payment is not received within 7 days, your order will be canceled. All our prices don't include VAT (VAT exempt). The shipping cost of your order can be found in your shopping basket. We will ship your order after receiving your payment.

3. DELIVERY

After we have received your payment, your order will be shipped. This usually will be the same day or the next, if not we will contact you. When your order status changes you will receive an e-mail to keep you informed. For custom made products there is off course a different delivery time, we will notify you in advance. 

4. RETURNS

We do our best to inform you correctly about our products. Items are carefully checked by us before being sent to you. If a product does not meet your expectations, you can return it. Note that a return must meet certain conditions:

You must announce a return to us by email info@mondaysmilk.nl. Returns must be announced in advance within 14 days after delivery date. After this you will receive an email with the procedure. The return shipment is at risk and expense of the buyer and must take place within 14 days after receipt of the return procedure. We only accept undamaged and well packaged items. Products that are washed and/or of which the labels are missing are not accepted. Upon proper receipt we will send you the newly selected item or we will refund the purchase price to your account. Custom products, books and sewing patterns can not be returned. Return of fabrics is possible from at least 1 meter a piece. It is our intention to deliver products you will be satisfied about. If this is unfortunately not the case, please contact us. We gladly work with you to find a solution.

5. THE RIGHT OF WITHDRAWEL

You have the right to withdraw from the contract within 14 days without giving any reason. During this period you can do that with the product that is reasonably necessary to evaluate the product. It is permitted to try out the product as you would in a physical store. In addition, you can get the product out of the package unless the package contains a seal. Have you done more than necessary for evaluating the product, we can charge you for that. The withdrawal period will expire 14 days after the day you or a designated third party, other than the carrier, has received the product. If you have ordered more products in the same order with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or part. If you have agreed with us a regular supply of products the withdrawal period shall expire 14 days after the day you, or a designated third party, has physically received the first product. To make use of your right of withdrawal, we ask you to send us an email, possibly including the standard form, to info@mondaysmilk.nl. You must return the goods within 14 days after sending the e-mail as much as possible in the original packaging. More information about returns can be found in the return chapter.

Repayment

Once you have exercised your right of withdrawal, you will receive all payments, including delivery charges for the shipment, within fourteen days back. We will pay you back with the same currency with which you have paid, unless another method is agreed with us. The customer bears the cost of return shipping.

Exclusion right of withdrawal 

The right of withdrawal is excluded:

  • Products that are made to your specification, such as handmade products
  • Fabrics smaller than 1 meter a piece
  • Books & Patterns

6. PRIVACY

MondaysMilk &fabrics finds it very important to protect the data of its customers. We shall therefore ensure that the personal information you provide is always kept confidentially and your privacy will be assured. When you order through our website, of course we will need some details from you. Based on these data we can handle your order and keep you informed of the status of your order. The personal information you provide will be used only by us to process your orders. MondaysMilk &fabrics will never pass through, sell or rent details of customers to others. Your personal information is safe with us. We appreciate the trust you give us and will be extremely careful with your data.

7. COMPLAINTS

Are you not satisfied with your purchase or you have a complaint? Let us know via info@mondaysmilk.nl or via the contact form on our contact page. If you are not satisfied with the handling of your complaint you can file your complaint with the European Commission's Platform ODR (Online Dispute Resolution).

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