We do our best to inform you correctly about our products. Items are carefully checked by us before being sent to you. If a product does not meet your expectations, you can return it. Note that a return must meet certain conditions:
You must announce a return to us by email firstname.lastname@example.org. Returns must be announced in advance within 14 days after delivery date. After this you will receive an email with the procedure. The return shipment is at risk and expense of the buyer and must take place within 14 days after receipt of the return procedure. We only accept undamaged and well packaged items. Products that are washed and/or of which the labels are missing are not accepted. Upon proper receipt we will send you the newly selected item or we will refund the purchase price to your account. Custom products, books and sewing patterns can not be returned. Return of fabrics is possible from at least 1 meter a piece. It is our intention to deliver products you will be satisfied about. If this is unfortunately not the case, please contact us. We gladly work with you to find a solution.
2. THE RIGHT OF WITHDRAWEL
You have the right to withdraw from the contract within 14 days without giving any reason. During this period you can do that with the product that is reasonably necessary to evaluate the product. It is permitted to try out the product as you would in a physical store. In addition, you can get the product out of the package unless the package contains a seal. Have you done more than necessary for evaluating the product, we can charge you for that. The withdrawal period will expire 14 days after the day you or a designated third party, other than the carrier, has received the product. If you have ordered more products in the same order with different delivery times, the withdrawal period shall expire 14 days after the day you received the final product or part. If you have agreed with us a regular supply of products the withdrawal period shall expire 14 days after the day you, or a designated third party, has physically received the first product. To make use of your right of withdrawal, we ask you to send us an email, possibly including the standard form, to email@example.com. You must return the goods within 14 days after sending the e-mail as much as possible in the original packaging. More information about returns can be found in the return chapter.
Once you have exercised your right of withdrawal, you will receive all payments, including delivery charges for the shipment, within fourteen days back. We will pay you back with the same currency with which you have paid, unless another method is agreed with us. The customer bears the cost of return shipping.
Exclusion right of withdrawal
The right of withdrawal is excluded:
- Products that are made to your specification, such as handmade products
- Fabrics smaller than 1 meter a piece
- Books & Patterns